Grain
FreemiumCapture and share the voice of your customers.
An AI-powered meeting platform that records, transcribes, and enriches conversations so revenue and product teams can capture the voice of the customer without manual note-taking.
What is it
Grain is an AI meeting notetaker and conversation intelligence platform designed for sales, customer success, and product teams. It automatically captures meetings through bot-less desktop recording, generates enriched transcripts in 100+ languages, and surfaces actionable insights across an entire organization's conversation library.
What it can do
Users can record meetings without inviting a bot, receive AI-generated notes customized to specific templates, create instant highlight clips from key moments, and search across all past meetings using natural language. Grain also connects to CRMs like HubSpot and Salesforce, auto-logs meeting summaries, and exposes an MCP server so AI agents such as Claude and ChatGPT can query transcript data directly.
Who is it for
Customer-facing teams including sales reps, account managers, and customer success managers who need to turn conversations into coaching data and deal intelligence. Also used by UX researchers and product managers who want to aggregate user feedback from interviews into searchable, shareable insights.
Key Features
Bot-less Meeting Recorder
Capture meeting audio and video directly from your desktop without adding a bot to the call. Grain transcribes your computer's audio in real time, preserving the natural flow of conversation while avoiding the scheduling friction and privacy concerns of bot-based recorders.
AI Notetaker with Templates
Generate structured meeting notes tailored to your workflow using customizable templates. Grain AI captures sections like action items, feature requests, and objections in the format you define, reducing the need to reformat raw transcripts after every call.
Instant Highlight Clips
Mark key moments in a transcript and let AI generate short, shareable video clips in seconds. These highlights can be embedded in Slack, Notion, or Miro to bring the customer's exact words into product discussions, sprint planning, or sales enablement.
Enriched Transcripts
Access searchable transcripts in 100+ languages with speaker labels, timestamps, and clean Markdown formatting. Grain enriches transcripts with participant context and cross-meeting references, making it easy to trace a customer's evolving feedback over time.
Use Cases
Sales call coaching and review
Sales managers review recorded calls, generate coaching scorecards, and identify winning patterns without listening to full meetings. Reps receive feedback tied to specific moments in the conversation.
User research interview synthesis
UX researchers record customer interviews, extract highlight reels of pain points, and search across sessions to validate hypotheses. Grain turns qualitative conversations into structured, shareable evidence.
Product feedback capture
Product managers aggregate feature requests and complaints from customer calls into a searchable library. Cross-meeting search surfaces recurring themes that inform roadmap prioritization.
Customer success QBR preparation
CSMs review a quarter's worth of client calls to prepare data-driven business reviews. Automated summaries and highlight clips provide concrete proof of value delivered and issues resolved.
Pricing plans
Frequently Asked Questions
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