Zendesk
PaidMove beyond deflection. Deliver real resolutions.
Zendesk is an AI-first service platform that helps organizations resolve customer and employee requests across email, messaging, live chat, phone, social media, and help centers. It combines omnichannel ticketing, self-improving AI agents, an AI copilot for human agents, knowledge management, and workforce tools in a single system. More than 22,000 service teams use Zendesk to automate resolutions, improve agent productivity, and deliver consistent support experiences at scale.
What is it
An AI-first service platform for customer and employee support that unifies conversations, knowledge, and workflows in one system.
What it can do
Capture and route tickets across channels; deploy AI agents that handle multi-step workflows; assist agents with contextual suggestions; build searchable knowledge bases; run voice and digital contact centers; and generate analytics on service performance.
Who is it for
Customer support teams, IT service desks, contact centers, and businesses that need to scale high-quality service operations across multiple channels.
Key Features
AI Agents — Autonomous resolution engines
Deploy self-learning agents across messaging, chat, voice, and social channels. Agents understand intent and sentiment, resolve multi-step workflows, and improve with every interaction through the Resolution Learning Loop.
Copilot — Proactive AI assistant
Provide agents and admins with contextual suggestions, response drafts, summaries, translations, and recommended next actions. Admin Copilot helps identify service gaps and recommends improvements without manual report building.
Omnichannel ticketing
Collect, organize, and route tickets from email, messaging, live chat, phone, social media, and web forms in a unified workspace. Customizable views, automations, triggers, and skills-based routing keep requests moving to the right agent.
Knowledge base
Build and unify help center content, internal articles, and third-party sources into a knowledge graph. AI uses this content to power self-service, suggested replies, and accurate agent answers.
Use Cases
Manage customer support tickets across channels
Support teams consolidate email, chat, social, and phone requests into one ticket queue so no conversation falls through the cracks.
Deflect routine inquiries with AI agents
Businesses deploy AI agents on messaging and voice channels to resolve common questions, reset passwords, track orders, and escalate complex issues to humans.
Assist human agents with AI copilot
Agents receive suggested replies, relevant knowledge articles, and recommended next actions inside the ticket workspace, reducing response time and training overhead.
Build self-service knowledge bases
Companies create public help centers and internal wikis that customers and employees can search, reducing repetitive support volume.
Pricing plans
Frequently Asked Questions
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